Terms & Conditions

Last updated: 30 August 2026

About Us
 

These Terms & Conditions apply to the use of the Lower New Inn website and to bookings, events, promotions, gift vouchers and other services provided by the Lower New Inn.
 

Throughout these Terms & Conditions, the terms “Lower New Inn”, “we”, “us” and “our” refer to:

Planted MD Limited T/A The Lower New Inn
Company number: 16791448
48 Newport Road
NP4 0NU
United Kingdom
 

The Lower New Inn is a village pub and restaurant serving food and drink and hosting events and other hospitality activities.

By accessing our website, making a booking, purchasing a gift voucher, purchasing an event ticket or using our services, you agree to these Terms & Conditions.
 

If you do not agree with these Terms & Conditions, please do not use our website or services.

We reserve the right to update these Terms & Conditions from time to time. The latest version will be published on our website.
 

1. Website Use

You agree to use our website lawfully and responsibly.

You must not use our website:

• For any unlawful purpose;

• To attempt to gain unauthorised access to our systems;

• To transmit viruses, malware or other harmful material;

• To interfere with the operation or security of the website;

• To submit false or misleading information; or

• To infringe the rights of the Lower New Inn or any third party.
   

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been breached.
 

2. Information on Our Website

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

However, menus, prices, opening hours, availability, entertainment, events, promotions and other information may change from time to time.
 

We reserve the right to make reasonable changes to:

• Menus;

• Prices;

• Opening hours;

• Events;

• Entertainment;

• Promotions;

• Services; and

• Other information published on our website.
   

Where possible, we will provide reasonable notice of significant changes.

Photographs of food, drinks and the venue are for illustrative purposes. Actual presentation may vary.
 

3. Restaurant Bookings
 

Restaurant bookings are subject to availability.

When making a booking, you agree to provide accurate contact information and the correct number of guests.

We ask customers to arrive at their agreed booking time. If you are going to be significantly late, please contact us as soon as possible.
 

We reserve the right to release a table where a booking is significantly overdue and we have been unable to contact the customer.
 

Where applicable, cancellation, deposit or no-show policies will be communicated at the time of booking.

For certain bookings, including larger groups, special occasions or events, we may require a deposit or other booking confirmation.
 

Any applicable deposit or cancellation conditions will be communicated before the booking is confirmed.
 

4. Groups and Large Bookings
 

Additional terms may apply to large group bookings, private functions and special occasions.

These may include:

• Deposits;

• Pre-orders;

• Minimum spends;

• Set menus;

• Cancellation deadlines;

• Final guest numbers; or

• Specific event arrangements.
   

Where additional terms apply, these will be communicated to the customer before the booking is confirmed.

The person making a group booking is responsible for ensuring that members of their party are aware of any applicable arrangements.
 

5. Food Allergies and Dietary Requirements
 

We take food allergies and dietary requirements seriously.

Customers must inform a member of our team of any allergies or dietary requirements when making a booking and, where appropriate, when ordering.
 

Our kitchen handles a wide range of ingredients and allergens. Although we take reasonable precautions to minimise the risk of cross-contamination, we cannot guarantee that any dish is completely free from a particular allergen.

If you have a serious allergy, please speak to a member of our team before ordering so that we can discuss your requirements.
 

6. Food and Drink
 

Menus and prices displayed on our website are subject to change.

Some menu items may be subject to availability.
 

We reserve the right to substitute ingredients where reasonably necessary, including where ingredients are unavailable or seasonal.
 

We reserve the right to refuse service where reasonably necessary, including where doing so is required for the safety or welfare of our customers, staff or other guests.
 

7. Responsible Service of Alcohol
 

The Lower New Inn is committed to the responsible sale and service of alcohol.

We comply with the Licensing Act 2003 and all applicable UK licensing laws.

We operate a Challenge 25 policy.

If you appear to be under 25, you may be asked to provide valid photographic identification before purchasing or consuming alcohol.
 

Acceptable identification may include:

• Passport;

• UK or EU photocard driving licence; or

• PASS-approved proof of age card.
   

We will not knowingly sell alcohol to anyone under the age of 18.
 

We may refuse the sale of alcohol where we reasonably believe that:

• The customer is under 18 and cannot provide acceptable identification;

• Alcohol is being purchased on behalf of someone under 18;

• The customer is already intoxicated;

• The sale would breach our premises licence; or

• The sale would otherwise be unlawful.
   

We reserve the right to refuse service in accordance with our legal and licensing obligations.

Please drink responsibly.
 

8. Events and Entertainment
 

Where the Lower New Inn hosts events, additional event-specific terms may apply.
 

Tickets

Where tickets are required:

• Every attendee must hold a valid ticket unless otherwise stated;

• Tickets are valid only for the event, date and session stated;

• Tickets must not be fraudulently reproduced or obtained;

• We reserve the right to refuse entry where a ticket is invalid, fraudulent or has been obtained unlawfully.
   

Unless specifically stated otherwise, purchasing a ticket does not guarantee a particular table, seat or position within the venue.
 

Admission

Admission is subject to our venue rules and, where applicable, the capacity and conditions of our premises licence.
 

We reserve the right to refuse admission or ask a guest to leave where their behaviour is:

• Abusive or threatening;

• Violent;

• Discriminatory;

• Excessively intoxicated;

• Disruptive;

• Likely to affect the safety or enjoyment of other guests; or

• In breach of our venue rules or licensing requirements.
   

No refund will ordinarily be provided where a guest is removed because of their behaviour.

Guests must follow reasonable instructions given by Lower New Inn staff, management or security personnel.
 

9. Changes or Cancellation of Events
 

We reserve the right to make reasonable changes to an event where necessary, including changes to:

• Event times;

• Entertainment;

• Performers;

• Activities;

• Menus;

• Venue arrangements; or

• Other operational elements.
   

Where an event is cancelled by us, customers will be informed as soon as reasonably practicable.

Where appropriate, customers may be offered a refund, alternative date or alternative arrangement depending on the circumstances.
 

Events may be cancelled, postponed or amended because of circumstances including:

• Severe weather;

• Safety concerns;

• Operational requirements;

• Government restrictions;

• Performer or supplier availability; or

• Circumstances outside our reasonable control.
   

10. Event Ticket Cancellation and Refunds
 

Unless otherwise stated at the time of purchase, event tickets are non-refundable where a customer changes their mind or is unable to attend.
 

Tickets cannot normally be exchanged for another event or date unless we expressly agree to this.

Where an event is cancelled by us, affected ticket holders will be informed of the available refund or alternative arrangements.

Nothing in these Terms & Conditions affects your statutory consumer rights.
 

11. Gift Vouchers
 

Lower New Inn gift vouchers are valid for 12 months from the date of purchase.

Gift vouchers may be used towards eligible purchases at the Lower New Inn, subject to any specific terms communicated at the time of purchase.
 

Gift vouchers:

• Cannot be exchanged for cash;

• Cannot be used to purchase another gift voucher;

• Cannot be replaced if lost or stolen unless required by law;

• Must not be copied or fraudulently reproduced; and

• May be used in full or part payment.
   

Where the value of a purchase exceeds the value of the gift voucher, the remaining balance must be paid using another accepted payment method.
 

Where the value of a purchase is less than the value of the gift voucher, the remaining balance will remain available for future use until the voucher's expiry date, subject to these Terms & Conditions.
 

Gift vouchers cannot be redeemed after their expiry date.
 

We reserve the right to refuse a gift voucher where we reasonably suspect fraud, misuse or unlawful activity.
 

12. Promotions and Competitions
 

From time to time, the Lower New Inn may run promotions, competitions and special offers.
 

Unless otherwise stated, promotions:

• Cannot be exchanged for cash;

• Cannot be combined with other offers;

• Are subject to availability;

• May have specific eligibility requirements; and

• May be withdrawn where reasonably necessary.
   

Individual promotions or competitions may have additional terms which will be made available at the time of the promotion.

Where a competition requires an entrant to provide personal information, that information will be handled in accordance with our Privacy Notice.
 

13. Photography and Filming
 

Photography, filming and audio recording may take place at the Lower New Inn during events and other activities.

General photographs or recordings may include customers in the background or wider crowd.
 

We may use suitable photographs or recordings for reasonable promotional, marketing and editorial purposes, including on our website and social media channels.
 

If you do not wish to appear prominently in promotional photography or filming, please speak to a member of staff where reasonably practicable.
 

14. Personal Belongings
 

Customers are responsible for looking after their own personal belongings while visiting the Lower New Inn.

We are not responsible for loss, theft or damage to personal belongings except where liability cannot lawfully be excluded or where the loss or damage has been caused by our negligence.
 

Any lost property should be reported to a member of staff.
 

15. Children
 

Children are welcome at the Lower New Inn where permitted by our premises licence and venue arrangements.

Children must remain under the supervision and responsibility of their parent, guardian or accompanying adult at all times.

Specific events may have age restrictions. Where restrictions apply, these will be communicated when the event is advertised or booked.
 

16. Dogs and Assistance Animals
 

Dogs may be permitted in designated areas of the Lower New Inn, subject to our venue arrangements and applicable hygiene requirements.
 

Specific areas, events or circumstances may have restrictions on dogs.

Registered assistance dogs will be accommodated in accordance with applicable law.

Please check with our team if you are unsure whether dogs are permitted for a particular booking or event.
 

17. Third-Party Services and Links
 

Our website may contain links to third-party websites or services, including booking platforms, ticketing providers, payment providers or social media platforms.
 

We are not responsible for the content, availability, security or policies of third-party websites.

Where you use a third-party service, that service's own terms and privacy policies may apply.
 

18. Customer Feedback, Reviews and Submissions
 

We welcome customer feedback and reviews.

Where you voluntarily provide comments, photographs, reviews or other content to us, including through social media, email or other channels, you agree that we may use that content for reasonable promotional purposes, subject to applicable law.
 

We reserve the right to remove or decline to publish content that is unlawful, abusive, threatening, defamatory, discriminatory, misleading or otherwise inappropriate.
 

We will not knowingly publish private or confidential information without appropriate permission.
 

19. Personal Information
 

Any personal information provided to us through our website, bookings, competitions, gift voucher purchases or other services will be handled in accordance with our Privacy Notice.
 

We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.
 

Our Privacy Notice explains how we collect, use and protect personal information and the rights available to individuals.
 

20. Website Availability
 

We do not guarantee that our website will always be available, uninterrupted or free from errors.

We may temporarily suspend or modify the website where necessary for maintenance, security, technical issues or other operational reasons.
 

We will not be responsible for losses caused by circumstances outside our reasonable control.
 

21. Limitation of Liability
 

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited.

Subject to this, we will not be responsible for indirect or consequential losses arising from your use of our website or services where such liability can lawfully be excluded.
 

Nothing in these Terms & Conditions affects your statutory consumer rights.
 

22. Events Outside Our Control
 

We will not be responsible for failure or delay in providing services where this results from circumstances outside our reasonable control.
 

Such circumstances may include:

• Severe weather;

• Fire;

• Flood;

• Power failure;

• Industrial disputes;

• Government restrictions;

• Public health emergencies;

• Supplier failure;

• Technical failures; or

• Other circumstances beyond our reasonable control.
   

Where reasonably possible, we will notify affected customers and take reasonable steps to minimise the impact.
 

23. Severability
 

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

24. Termination and Refusal of Service

We reserve the right to refuse service or restrict access to our website, venue or services where reasonably necessary.

This may include circumstances involving:

• Abusive or threatening behaviour;

• Violence;

• Discrimination;

• Fraud;

• Breach of these Terms & Conditions;

• Breach of our venue rules;

• Excessive intoxication; or

• Conduct which puts customers, employees or others at risk.

Nothing in this section affects any rights or obligations imposed by law.

25. Complaints

We aim to provide excellent food, service and hospitality.

If you have a complaint, please speak to a member of our management team at the time where possible so that we have the opportunity to resolve the issue promptly.

If your complaint cannot be resolved at the time, you can contact us using the details below.

Email: lowernewinn@gmail.com
Telephone: 01495 366933

We will aim to acknowledge and deal with complaints fairly and promptly.

26. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms & Conditions will be subject to the applicable courts of England and Wales.

Nothing in these Terms & Conditions affects any mandatory consumer rights you may have under UK law.

27. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time.

The latest version will be published on our website.

Your continued use of our website or services following the publication of updated Terms & Conditions will constitute acceptance of the updated terms where permitted by law.

28. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

The Lower New Inn
Planted MD Limited T/A The Lower New Inn
48 Newport Road
NP4 0NU
United Kingdom

Company number: 16791448
Email: lowernewinn@gmail.com
Telephone: 01495 366933
Website: www.lowernewinn.com